Returns & Exchanges
At HATOR, we stand by the quality of our high-performance gear and offer a 30-day return window for all electronics in their original condition. We aim to ensure your setup is perfect, providing a seamless process for all returns and technical exchanges.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your HATOR devices in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship to HATOR
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technical team inspects the hardware for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing